2003, ISBN: 3540731970
[BUCH] - von Addy, Rob. unbenutztes Exemplar aus einer wissenchaftlichen Bibliothek. Unser Preis. Effective IT Service Management: To ITIL and Beyond![BUCH] - von Addy, RobAutor(en) … mais…
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2007, ISBN: 9783540731979
Springer, Hardcover, Auflage: 2007, 384 Seiten, Publiziert: 2007-09-03T00:00:01Z, Produktgruppe: Book, 0.77 kg, Verkaufsrang: 3163708, Balanced Scorecard, Management, Business, Finance & … mais…
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2007, ISBN: 9783540731979
Springer, Gebundene Ausgabe, Auflage: 2007, 342 Seiten, Publiziert: 2007-10-04T00:00:01Z, Produktgruppe: Buch, 1.7 kg, Verkaufsrang: 3706, Einkauf, Produktion & Logistik, Management, Busi… mais…
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ISBN: 9783540731979
Springer. Hardcover. GOOD. Spine creases, wear to binding and pages from reading. May contain limited notes, underlining or highlighting that does affect the text. Possible ex library c… mais…
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2007, ISBN: 3540731970
[EAN: 9783540731979], Gebraucht, sehr guter Zustand, [PU: Springer], Light rubbing wear to cover, spine and page edges. Very minimal writing or notations in margins not affecting the text… mais…
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2003, ISBN: 3540731970
[BUCH] - von Addy, Rob. unbenutztes Exemplar aus einer wissenchaftlichen Bibliothek. Unser Preis. Effective IT Service Management: To ITIL and Beyond![BUCH] - von Addy, RobAutor(en) … mais…
no/na amazon.co.uk
2007, ISBN: 9783540731979
Springer, Hardcover, Auflage: 2007, 384 Seiten, Publiziert: 2007-09-03T00:00:01Z, Produktgruppe: Book, 0.77 kg, Verkaufsrang: 3163708, Balanced Scorecard, Management, Business, Finance & … mais…
2007
ISBN: 9783540731979
Springer, Gebundene Ausgabe, Auflage: 2007, 342 Seiten, Publiziert: 2007-10-04T00:00:01Z, Produktgruppe: Buch, 1.7 kg, Verkaufsrang: 3706, Einkauf, Produktion & Logistik, Management, Busi… mais…
ISBN: 9783540731979
Springer. Hardcover. GOOD. Spine creases, wear to binding and pages from reading. May contain limited notes, underlining or highlighting that does affect the text. Possible ex library c… mais…
2007, ISBN: 3540731970
[EAN: 9783540731979], Gebraucht, sehr guter Zustand, [PU: Springer], Light rubbing wear to cover, spine and page edges. Very minimal writing or notations in margins not affecting the text… mais…
Dados bibliográficos do melhor livro correspondente
| Autor: | |
| Título: | |
| Número ISBN: |
Dados detalhados do livro - Effective IT Service Management: To ITIL and Beyond!
EAN (ISBN-13): 9783540731979
ISBN (ISBN-10): 3540731970
Livro de capa dura
Ano de publicação: 2007
Editor/Editora: Springer
342 Páginas
Peso: 0,736 kg
Língua: eng/Englisch
Livro na base de dados desde 2007-10-25T03:39:46-02:00 (Sao Paulo)
Página de detalhes modificada pela última vez em 2023-07-28T11:23:22-03:00 (Sao Paulo)
Número ISBN/EAN: 3540731970
Número ISBN - Ortografia alternativa:
3-540-73197-0, 978-3-540-73197-9
Ortografia alternativa e termos de pesquisa relacionados:
Autor do livro: rob, addy
Título do livro: service management, beyond, effective, management itil, addy
Dados da editora
Autor: Rob Addy
Título: Effective IT Service Management - To ITIL and Beyond!
Editora: Springer Berlin
342 Páginas
Impresso / Feito em
Peso: 0,770 kg
Língua: Inglês
64,19 € (DE)
65,99 € (AT)
80,00 CHF (CH)
Not available (reason unspecified)
XL, 342 p. 50 illus.
BB; GB; Hardcover, Softcover / Informatik, EDV/Informatik; Informatik; Service Level Agreement; ITSM; Service License Management; Service Provisioning; IT Outsourcing; ITIL; Service Management; SLA; ISO 9000; Professional/practitioner; BC; EA
The author provides practical guidance on delivering and managing IT services in an effective and efficient manner by extending the ITIL approach to deliver proactive and pragmatic IT service management. His book offers over ten years of hands-on delivery experience gained from hundreds of real life implementations of the major ITSM solutions in the market today. It provides a candid look at the relative merits of currently accepted wisdom regarding the provision of IT services, using the principles of the IT Infrastructure Library (ITIL) guidance series. It describes IT service management processes, their objectives, shortcomings, and how these issues can be addressed in real-life situations. In addition, it delivers a workable definition of what exactly an ‘IT service’ is and how it can be defined and used in practice. Overall, he gives an unbiased view of the discipline, its objectives, major processes, and their benefits and shortcomings.Outros livros adicionais, que poderiam ser muito similares com este livro:
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9783540731986 Effective IT Service Management (Addy, Rob)
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