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Marcia, Hurwitz, Judith S., Bloor, Robin, Halper, Fern Kaufman:
Service Management for Dummies by Marcia, Hurwitz, Judith S., Bloor, Robin, Halper, Fern Kaufman - livro usadoISBN: 9780470440582
A plain-English guide to managing IT from the customer's perspectivePractical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its c… mais…
2009
ISBN: 9780470440582
Paperback, Minor shelf wear Good condition is defined as: a copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may s… mais…
2009, ISBN: 9780470440582
Trade paperback, New., Trade paperback (US). Glued binding. 314 p. Contains: Unspecified, Illustrations, black & white, Figures. For Dummies., [PU: For Dummies]
2009, ISBN: 0470440589
[EAN: 9780470440582], Gebraucht, sehr guter Zustand, [PU: For Dummies], Very Good Copy. Customer Service Guaranteed, Books
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Dados detalhados do livro - Service Management For Dummies
EAN (ISBN-13): 9780470440582
ISBN (ISBN-10): 0470440589
Livro de bolso
Ano de publicação: 2009
Editor/Editora: John Wiley & Sons Ltd
314 Páginas
Peso: 0,512 kg
Língua: eng/Englisch
Livro na base de dados desde 2009-09-08T16:43:08-03:00 (Sao Paulo)
Página de detalhes modificada pela última vez em 2023-09-22T07:14:21-03:00 (Sao Paulo)
Número ISBN/EAN: 0470440589
Número ISBN - Ortografia alternativa:
0-470-44058-9, 978-0-470-44058-2
Ortografia alternativa e termos de pesquisa relacionados:
Autor do livro: fern, judith, hurwitz, kaufman, robin, halper
Título do livro: management dummies, self service, computer
Dados da editora
Autor: Judith Hurwitz; Robin Bloor; Marcia Kaufman; Fern Halper
Título: Service Management For Dummies
Editora: For Dummies; John Wiley & Sons
336 Páginas
Ano de publicação: 2009-05-29
Peso: 0,498 kg
Língua: Inglês
29,90 € (DE)
Not available (reason unspecified)
187mm x 233mm x 17mm
BC; Hardcover, Softcover / Informatik, EDV/Anwendungs-Software; Informatik und Informationstechnologie; Computer-Ratgeber; End-User Computing; IT Service Management; Other Software (Non-Microsoft); Sonstige Software (außer Microsoft); Sonstige Software (außer Microsoft)
Introduction. Part I: Introducing Service Management. Chapter 1: Understanding Service Management. Chapter 2: Getting Inside Service Management. Chapter 3: The Customer Is King. Part II: Getting the Foundation in Place. Chapter 4: Service Management Standards and Best Practices. Chapter 5: Implementing ITIL. Chapter 6: Implementing a Service Management Strategy. Chapter 7: Launching into Service Management. Part III: Service Management Technical Foundation. Chapter 8: The Service Management Universe. Chapter 9: The Technical Foundation of Service Management. Chapter 10: Governing the Service Universe. Part IV: Nitty-Gritty Service Management. Chapter 11: Managing the Data Center. Chapter 12: Service Support and the Service Desk. Chapter 13: Desktop and Device Management. Chapter 14: Data Management in a Service Management World. Chapter 15: Virtualizing the Computing Environment. Chapter 16: IT Security and Service Management. Chapter 17: Business Service Management. Chapter 18: Planning the Evolution of the Data Center. Part V: Real Life with Service Management. Chapter 19: Manufacturing. Chapter 20: Health Care. Chapter 21: Retail. Chapter 22: Hospitality. Chapter 23: Education. Chapter 24: Service Provider. Part VI: The Part of Tens. Chapter 25: Ten Service Management Dos and Don'ts. Chapter 26: Ten Swell Service Management Resources. Glossary. Index.Outros livros adicionais, que poderiam ser muito similares com este livro:
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9780470529089 Service Management For Dummies (Fern Halper, Judith S. Hurwitz, Marcia Kaufman, Robin Bloor)
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