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Douglas Stone:

Difficult Conversations: How to Discuss What Matters Most - Livro de bolso

1999, ISBN: 0718143612

[EAN: 9780718143619], Gebraucht, guter Zustand, [SC: 22.92], [PU: Michael Joseph], Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, s… mais…

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Stone, Douglas:

Difficult Conversations: How to Discuss what Matters Most - Livro de bolso

1999, ISBN: 0718143612

[EAN: 9780718143619], Gebraucht, sehr guter Zustand, [SC: 4.07], [PU: Michael Joseph], STONE DOUGLAS DIFFICULT CONVERSATIONS HOW TO DISCUSS WHAT MATTERS MOST, The book has been read, but … mais…

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Stone, Douglas & Etc. & Patton, Bruce & Heen, Sheila:
Difficult Conversations: How to Discuss What Matters Most - Livro de bolso

2005

ISBN: 9780718143619

Paperback, Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or … mais…

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Stone, Douglas:
Difficult Conversations: How to Discuss what Matters Most - Livro de bolso

1999, ISBN: 9780718143619

Michael Joseph, 1999-05-27. Paperback. Very Good. 2.7979 in x 23.3822 in x 15.1885 in., Michael Joseph, 1999-05-27, 3

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Stone, Douglas:
Difficult Conversations: How to Discuss What Matters Most - Livro de bolso

1999, ISBN: 9780718143619

Paperback, ALL ITEMS ARE SENT BY ROYAL MAIL., Gebraucht, sehr guter Zustand, [PU: Michael Joseph]

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Difficult Conversations: How to Discuss What Matters Most
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0718143612


We've all been there: We know we must confront a coworker, store clerk, or friend about some especially sticky situation--and we know the encounter will be uncomfortable. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through the confrontation. Difficult Conversations, by Douglas Stone, Bruce Patton, and Sheila Heen, offers advice for handling these unpleasant exchanges in a manner that accomplishes their objective and diminishes the possibility that anyone will be needlessly hurt. The authors, associated with Harvard Law School and the Harvard Project on Negotiation, show how such dialogues actually comprise three separate components: the "what happened" conversation (verbalizing what we believe really was said and done), the "feelings" conversation (communicating and acknowledging each party's emotional impact), and the "identity" conversation (expressing the situation's underlying personal meaning). The explanations and suggested improvements are, admittedly, somewhat complicated. And they certainly don't guarantee positive results. But if you honestly are interested in elevating your communication skills, this book will walk you through both mistakes and remedies in a way that will boost your confidence when such unavoidable clashes arise. --Howard Rothman

Dados detalhados do livro - Difficult Conversations: How to Discuss What Matters Most


EAN (ISBN-13): 9780718143619
ISBN (ISBN-10): 0718143612
Livro de capa dura
Livro de bolso
Ano de publicação: 1999
Editor/Editora: Michael Joseph Ltd

Livro na base de dados desde 2007-10-18T10:38:02-02:00 (Sao Paulo)
Página de detalhes modificada pela última vez em 2023-07-03T07:44:31-03:00 (Sao Paulo)
Número ISBN/EAN: 0718143612

Número ISBN - Ortografia alternativa:
0-7181-4361-2, 978-0-7181-4361-9
Ortografia alternativa e termos de pesquisa relacionados:
Autor do livro: douglas stone bruce patton sheila heen
Título do livro: difficult conversations how discuss what matters most, conversation, just being difficult

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