2009, ISBN: 9789087532963

eBooks, eBook Download (PDF), <p><span style="font-size: 10pt; color: black; line-height: 115%;" lang="EN-GB">A norma ISO/I… mais…

eBooks, eBook Download (PDF), &lt;p&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;A norma ISO/IEC 20000 &eacute; o padr&atilde;o corporativo para alcan&ccedil;ar a qualidade no Gerenciamento &lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;de Servi&ccedil;os de TI. &lt;span style=&quot;font-size: 10pt; color: black;&quot; lang=&quot;EN-GB&quot;&gt;Da mesma forma como os indiv&iacute;duos alcan&ccedil;am o sucesso nos modelos de Gerenciamento de &lt;span style=&quot;font-size: 10pt; color: black;&quot; lang=&quot;EN-GB&quot;&gt;Servi&ccedil;os de TI com a ITIL&reg;, muitas organiza&ccedil;&otilde;es t&ecirc;m identificado os benef&iacute;cios de dar um salto &lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;para a plena conformidade corporativa com um padr&atilde;o internacional:&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;Uma abordagem sistem&aacute;tica para a qualidade do Gerenciamento de Servi&ccedil;os de &lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;TI para&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;Apoiar o crescimento da efici&ecirc;ncia requerida pelo mercado&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot;&gt;Os benef&iacute;cios em termos de marketing e imagem de uma certifica&ccedil;&atilde;o ISO/IEC &lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot;&gt;completa&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;Crescente exig&ecirc;ncia dos clientes por este padr&atilde;o, com rela&ccedil;&atilde;o a seus &lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;fornecedores&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;Utiliza&ccedil;&atilde;o do exame individual e realiza&ccedil;&atilde;o de treinamentos para suportar a plena&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; font-family: &#039;Verdana&#039;,&#039;sans-serif&#039;; mso-fareast-font-family: &#039;Times New Roman&#039;; mso-bidi-font-family: &#039;Times New Roman&#039;; mso-ansi-language: NL; mso-fareast-language: NL;&quot;&gt;Uma opera&ccedil;&atilde;o de Gerenciamento de Servi&ccedil;os de TI para sustentar uma posi&ccedil;&atilde;o &lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot;&gt;no mercado&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; font-family: &#039;Verdana&#039;,&#039;sans-serif&#039;; mso-fareast-font-family: &#039;Times New Roman&#039;; mso-bidi-font-family: &#039;Times New Roman&#039;; mso-ansi-language: NL; mso-fareast-language: NL;&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot;&gt;Conformidade corporativa&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; font-family: &#039;Verdana&#039;,&#039;sans-serif&#039;; mso-fareast-font-family: &#039;Times New Roman&#039;; mso-bidi-font-family: &#039;Times New Roman&#039;; mso-ansi-language: NL; mso-fareast-language: NL;&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot;&gt;&lt;p class=&quot;MsoNormal&quot; style=&quot;margin: 0cm 0cm 0pt; line-height: normal;&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black;&quot; lang=&quot;EN-GB&quot;&gt;Esta publica&ccedil;&atilde;o pioneira, atenta para esse padr&atilde;o e abrange o escopo da ISO/IEC 20000 e os &lt;/span&gt;&lt;span style=&quot;font-size: 10pt; color: black;&quot; lang=&quot;EN-GB&quot;&gt;fundamentos nos conceitos do sistema de gest&atilde;o da qualidade. Por meio da explana&ccedil;&atilde;o dos &lt;/span&gt;&lt;span style=&quot;font-size: 10pt; color: black;&quot; lang=&quot;EN-GB&quot;&gt;processos e fun&ccedil;&otilde;es b&aacute;sicos do Gerenciamento de Servi&ccedil;os de TI, ela descreve para o leitor &lt;/span&gt;&lt;span style=&quot;font-size: 10pt; color: black;&quot; lang=&quot;EN-GB&quot;&gt;alguns dos conceitos e defini&ccedil;&otilde;es comuns, conhecidos em todo o mundo. Isso &eacute; conseguido &lt;/span&gt;&lt;span style=&quot;font-size: 10pt; color: black;&quot; lang=&quot;EN-GB&quot;&gt;pela descri&ccedil;&atilde;o da constru&ccedil;&atilde;o dos blocos b&aacute;sicos do padr&atilde;o que podem ser aplicados em &lt;/span&gt;&lt;span style=&quot;font-size: 10pt; color: black;&quot; lang=&quot;EN-GB&quot;&gt;QUALQUER modelo de Gerenciamento de Servi&ccedil;os de TI &ndash; seja com o uso da ITIL ou outro &lt;/span&gt;&lt;span style=&quot;font-size: 10pt; color: black;&quot; lang=&quot;EN-GB&quot;&gt;qualquer.&lt;/span&gt;&lt;/p&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;&lt;p&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;Este Guia &eacute; o guia global e autorizado deste importante padr&atilde;o mundial e cont&eacute;m:&lt;/span&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;Os princ&iacute;pios do Gerenciamento da Qualidade dos Servi&ccedil;os de TI&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;O entendimento da posi&ccedil;&atilde;o da ISO/IEC 20000 no Servi&ccedil;o de TI&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;As especifica&ccedil;&otilde;es e c&oacute;digos de pr&aacute;tica para a ISO/IEC 20000&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot;&gt;An&aacute;lise comparativa do itSMF Holanda&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot; lang=&quot;EN-GB&quot;&gt;&lt;span style=&quot;font-size: 10pt; color: black; line-height: 115%;&quot;&gt;&lt, van Haren Publishing, 2009<

ISBN: 9789087532963

A norma ISO/IEC 20000 é o padrão corporativo para alcançar a qualidade no Gerenciamento de Serviços de TI. Da mesma forma como os indivíduos alcançam o sucesso nos modelos de Gerenciament… mais…

A norma ISO/IEC 20000 é o padrão corporativo para alcançar a qualidade no Gerenciamento de Serviços de TI. Da mesma forma como os indivíduos alcançam o sucesso nos modelos de Gerenciamento de Serviços de TI com a ITIL®, muitas organizações têm identificado os benefícios de dar um salto para a plena conformidade corporativa com um padrão internacional:Uma abordagem sistemática para a qualidade do Gerenciamento de Serviços de TI paraApoiar o crescimento da eficiência requerida pelo mercadoOs benefícios em termos de marketing e imagem de uma certificação ISO/IEC completaCrescente exigência dos clientes por este padrão, com relação a seus fornecedoresUtilização do exame individual e realização de treinamentos para suportar a plenaUma operação de Gerenciamento de Serviços de TI para sustentar uma posição no mercadoConformidade corporativaEsta publicação pioneira, atenta para esse padrão e abrange o escopo da ISO/IEC 20000 e os fundamentos nos conceitos do sistema de gestão da qualidade.Por meio da explanação dos processos e funções básicos do Gerenciamento de Serviços de TI, ela descreve para o leitor alguns dos conceitos e definições comuns, conhecidos em todo o mundo.Isso é conseguido pela descrição da construção dos blocos básicos do padrão que podem ser aplicados em QUALQUER modelo de Gerenciamento de Serviços de TI – seja com o uso da ITIL ou outro qualquer.Este Guia é o guia global e autorizado deste importante padrão mundial e contém:Os princípios do Gerenciamento da Qualidade dos Serviços de TIO entendimento da posição da ISO/IEC 20000 no Serviço de TIAs especificações e códigos de prática para a ISO/IEC 20000Análise comparativa do itSMF HolandaPreparação para o exame individual de Fundamentos ISO/IEC 20000Ele merece um lugar na mesa de qualquer Gerente de Serviços de TI para a adoção de uma estratégia para as melhores práticas em suas organizações.; PDF; Education > Society & social sciences > Teaching skills & techniques, Van Haren Publishing<

2009, ISBN: 9789087532963

eBooks, eBook Download (PDF), Auflage, [PU: van Haren Publishing], [ED: 1], van Haren Publishing, 2009

2009, ISBN: 9789087532963

eBooks, eBook Download (PDF), [PU: van Haren Publishing], van Haren Publishing, 2009

2009, ISBN: 9789087532963

[ED: 1], Auflage, eBook Download (PDF), eBooks, [PU: van Haren Publishing]